Frequently Asked Questions

Do you have a retail store?

No, we are a mail order company and an 'online' company. Our website is open 24 hours a day, 7 days a week.


How long has Museum Tour Toys been in business?

We've been in business since 1996. Click here find out more about our company's mission.


Where does the "Museum Tour" title come from?

Our former president, Marilynne Eichinger, used to be the director of the Oregon Museum of Science. She has dedicated her life to education for the whole family.She wanted the catalog to have exhibit halls to showcase the products in different museum-like categories or as if you were taking a tour. These are the type of products you would find in a science or art museum store. But now you don't have to visit every museum in the country - all products are here for you in one convenient place.


If I have a product I think I should be in the catalog, who do I contact?

We carefully screen all products for educational and overall quality. Please contact Victoria Ferrington Director of Sales /Merchandising at 503-496-1259 if you feel you have an appropriate product.


What are your Customer Service hours?

Monday thru Friday 8am to 4:30pm, Pacific time.
Customer Service - 1-888-444-5500


Where do I send comments, questions or suggestions?

Please email We will try our best to respond within 24 hours.


How do I remove my name from your mailing list?

Email your request to


Museum Tour
Order Processing #150
18101 SW Boones Ferry Rd.
Portland, OR 97224
Customer Service: 1.888.444.5500
Order: 1.800.360.9116
Fax: 1.503.794.7111
© Copyright 2014 Museum Tour